Posts Tagged ‘impersonal’

Call Centres – a metaphor for our churches perhaps?

Friday, March 15th, 2013

I read, with a sickening mix of disbelief and recognition, about the mother of a shark attack victim trying to change a flight so that she could cradle her dead son. She encountered an impersonal, inflexible CALL CENTRE. The bereaved woman was left on hold; and finally only offered expensive alternatives. Governed by protocols and Read more